Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your use of the Ellite Studios website and the rental of costumes and wardrobe items ("Items") from Ellite Studios ("we", "us", "our"). By placing an order you confirm that you have read, understood and agree to be bound by these Terms.

2. Rentals & Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. All rentals are subject to availability for the dates you select. We reserve the right to decline or cancel any order at our discretion.

3. Rental Period

Items are hired in fixed blocks of two weeks or four weeks; four weeks is the maximum hire period. Your hire begins on the start date selected at checkout. Orders being posted are dispatched approximately three days beforehand so they arrive in time for that date.

Items must be back with us within three days of the last day of your hire, either by tracked delivery or returned in person. Late returns may incur additional charges for each day the Item is overdue, up to the full replacement value of the Item.

4. Payment & Security Deposit

The hire fee, and any delivery charge, are taken in full at the time of booking via our secure payment provider.

No security deposit is taken up front. Instead, by completing a booking you authorise Ellite Studios to store your payment card securely with our payment provider (Stripe) and to charge that card, without you being present, for up to £100 per order in the event that Items are returned damaged beyond reasonable wear, are lost, or are returned late. We will only charge what is reasonably required to cover the loss, and we will tell you what the charge is for. This authority lasts until the Items have been returned and inspected.

Where the cost of loss or damage exceeds £100, we may invoice you for the balance up to the full replacement value of the Item.

5. Care, Loss & Damage

You are responsible for the Items while they are in your possession. Items must be returned in the same condition in which they were received, allowing for reasonable wear. Please do not wash or attempt to repair any Item yourself — cleaning is included as part of your rental. Charges may apply for staining, damage beyond normal wear, or loss, up to the full replacement value of the Item.

5a. Postage & Collection

You may choose free Click & Collect, collecting your order from us on your start date and returning it in person within three days of your last day, or tracked delivery, charged by the number of Items in the order and shown to you before payment. Return postage is your responsibility and must use a tracked service — we recommend keeping proof of postage, as Items remain your responsibility until they reach us.

6. Cancellations & Refunds

Cancellation requests should be made as early as possible. Refunds for cancellations are subject to how far in advance of the rental start date the request is made. Please see our FAQs or contact us for details specific to your booking.

7. Liability

To the fullest extent permitted by law, Ellite Studios shall not be liable for any indirect or consequential loss arising from the use of our Items or website. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

8. Changes to These Terms

We may update these Terms from time to time. The version published on this page at the time you place an order applies to that order.

9. Contact

If you have any questions about these Terms, please get in touch with the Ellite Studios team.